Frequently Asked Questions

GrowthSpoke is a modern 3PL (third-party logistics) and fulfillment partner designed for growing ecommerce and CPG brands. We help you manage inventory, store products, and fulfill customer orders quickly and accurately—so you can focus on scaling your business.

Our fulfillment center is strategically located in Grand Rapids, Michigan, allowing for fast, affordable shipping to customers across the U.S. and Canada.

We specialize in apparel, cosmetics, supplements, candy, auto parts, beverage, food, lifestyle goods, sporting goods jewelry, luxury goods, health & beauty, books and magazines, baby goods, pet products, men’s grooming, home goods, and consumer products, but we can tailor our operations to most ecommerce categories. Contact us to confirm product fit.

3PL fulfillment (third-party logistics) refers to outsourcing your storage, picking, packing, and shipping operations to a professional logistics partner like GrowthSpoke. This allows ecommerce and CPG brands to reduce overhead, speed up delivery times, and scale efficiently.

We receive your products, store them securely in our facility, and integrate with your ecommerce or EDI platform. When customers place orders, we pick, pack, and ship them the same day (based on SLA). You track everything in real time through our dashboard.

We seamlessly integrate with Shopify, Tik Tok, PayPal, Soldsie, Big Commerce, Bigcartel, Magento, Amazon, WooCommerce, Etsy, Squarespace, SPS Commerce, and custom platforms via API or EDI—so your fulfillment process runs automatically.

Yes. We ship both domestically and internationally, using leading carriers and cost-effective shipping options.

Most orders ship same day or within 24 hours of receipt, depending on your plan and cut-off time. Our central Midwest location ensures 1–3-day delivery to most U.S. customers.

We partner with UPS, FedEx, USPS, and DHL as well as hundreds of LTL/FTL carriers offering a range of service levels—from budget to express.

Yes. We can use custom packaging, inserts, stickers, or thank-you cards to deliver a branded unboxing experience.

Unless you enter into an agreement with GrowthSpoke that supersedes these policies, the service levels described here will apply by default.

Pricing depends on your order volume, product size, and storage needs. We offer transparent per-order pricing with no hidden fees. Request a custom quote to see how much you can save.

We don’t charge unnecessary setup fees. Our onboarding team helps you integrate your store, ship inventory, and get started quickly.

Receiving fees depend on how inventory arrives and whether an ASN (Advanced Shipping Notice) is provided. Properly labeled ASNs help avoid delays and additional handling costs.

Our software gives you real-time visibility into inventory levels, order status, and shipment tracking—all in one dashboard.

Every partner brand gets a dedicated Success Manager and access to live support. We pride ourselves on being proactive, transparent, and easy to reach.

Yes. Our API and flexible tech stack allow for custom integrations to fit your business operations.

Both! We work with emerging DTC brands as well as fast-scaling ecommerce companies needing advanced logistics support.

We’re more than fulfillment. GrowthSpoke acts as your growth ecosystem—offering inventory insights, performance data, and operational strategy to help you scale profitably.

Yes. We offer kitting, subscription box services, assembly, Amazon FBA prep, relabeling, retail displays, bundling, labeling, returns management, and special projects on demand.

Simply contact us or request a quote. We’ll walk you through pricing, onboarding, and how to send your first shipment to our fulfillment center.

Most brands are fully operational within 1–2 weeks, depending on system integrations and inbound inventory scheduling.