Our new clients tend to have plenty of questions about what kind of support we offer, how our account management practices work, and generally how easy it is to reach us, ask questions, or find out a specific detail. We wanted to take a moment and talk about our account management philosophy at GrowthSpoke, and how your team can find exactly what they are looking for with our highly adaptable, human-oriented approach.
The GrowthSpoke Account Management Approach
At GrowthSpoke, close account management is at the heart of our business model, and we value working one-on-one with every one of our clients so they understand exactly what is happening and what to expect – especially when logistics start growing more complicated or particularly busy shipping times approach.
Our goal is to make every client feel like they are our only client, regardless of size. We don’t give less time to a growing business just because it may be smaller or have simpler fulfillment needs than others – everyone deserves a fulfillment plan adapted directly to their needs with attention to the details.
Also, while technology may be excellent for seamless tracking or sending important alerts, we know sometimes nothing is better than talking with a person that’s on-site, right now, to access the information you need to make key decisions. That’s why we work to keep our teams constantly updated, human to human, about how operations are going and what information may be useful to clients.
The GrowthSpoke Account Management Solution
At the heart of our client support is our team of Success Managers. Our Managers earn these titles because they are experts at finding the right fulfillment path for each one of our clients. Every Success Manager keeps in constant, headset-based contact with our warehouse throughout the day, so they get consistent updates from those with eyes on your inventory. That means they’re ready to respond with the latest information, can help clients plan for upcoming changes, and are able to quickly check on the status of a certain storage or shipping situation.
Our Success Managers also meet with our operations team and office operations staff each week to ensure everyone is on the same page and every client is getting that personal level of care we strive for. This direct contact allows us to keep everyone focused on our most important goals and address any issues that may arise in a timely manner!
When your business is ready to work with us, you will be connected with an Success Manager of your own to help you find the right fulfillment package for your current – and future – shipping needs. Your Success Manager can help work through logistics details, and go over your company’s own goals for shipping. Together, you can work out solutions such as:
- Finding ways to save money on storage and shipping
- Changing your shipping strategy to make it easier to offer free shipping
- Expand your delivery offerings into new regions
- Offer customized or more eco-friendly packaging
- Bundle products or subscription boxes together with ease
- And much more
Finding Out More
Are you ready to see what GrowthSpoke can offer your business? We suggest starting with our consultation process, where we can answer any important shipping rate questions you may have, work out the details for linking our data systems together and find the right setup for your inventory management. When we have a plan that hits all your shipping goals, we can prepare a packaging test to make sure the packaging you have in mind is safe for both our facility and the shipping process. To get started you can reach out to one of our (very) human professionals for a quote, schedule a 15-minute phone call with a consultant, or call us directly!
